When planning your trip, you can find information and advice on access, assistance and accessible transport for your trip and stay in Portugal, here. Before travelling, we suggest that you first obtain detailed information regarding the services you will require.
In Portugal, many hotels offer adapted rooms for people with special needs; there are also hotel units that endeavour to provide fully adapted services and accommodation. However, direct contact with the establishment is advised for more information on the type of equipment and facilities available. On www.pathsoffaith.com, accommodation that is accessible to persons with reduced mobility is marked as "Accessible", under Features and Services.
Public transport has, as a rule, seats reserved for people with special needs, although not all are accessible to wheelchair users.
In Lisbon, Carris offers a Reduced Mobility Service on Regular Public Service lines. Most buses have a lowered floor between pavements and doors; around half are equipped with full accessibility facilities for passengers with reduced mobility, having space for wheelchairs, backrests and ramps.
More information on www.carris.pt.
In Porto, STCP has a fleet of accessible urban buses and offers buses equipped with a ramp and a place reserved for wheelchairs. All have lowered floors and allow pushchairs to remain open.
More information at www.stcp.pt.
Lisbon and Porto Underground
Lisbon Metro (Lisbon underground) has stations with full accessibility for passengers with reduced mobility. The blind can travel with their dogs, provided they have a leash and muzzle.
Contacts: Tel. +351 213 500 115 / firstname.lastname@example.org / www.metrolisboa.pt
Porto Metro is fully accessible to people with reduced mobility.
Contacts: Tel. +351 225 081 000 / email@example.com
All Portuguese airports have adapted sanitary facilities and transfers for people with special needs. Upon request, MyWay, a personalised assistance service for passengers with reduced mobility travelling in the EU, may also be made available. It includes mobility-enhancing mechanical resources, ladders and conveyors, elevators, suitable signage and orientation, as well as trained professionals who provide full assistance.
More information on www.ana.pt.
Transtejo and Soflusa, which carry out the crossing of the Tagus River between Lisbon and the south bank, offer some boats with the appropriate equipment to receive people with special needs.
For more information contact +351 210 422 411 / +351 808 20 30 50
CP-Comboios de Portugal offers the SIM - Integrated Mobility Service, centralized through a telephone line - +351 707 210 746 / +351 707 210 SIM, and is available 24 hours, every day of the year, for information as well as to provide the service. Through this service, the Customer with special needs will be able to obtain information on the accessibility of trains and in stations, assistance service on boarding, travelling and on arrival, among other services.
More information at www.cp.pt.
Fertagus, which serves the Lisbon Metropolitan Area, has carriages equipped for the use of wheelchair users. Most railway stations provide access to boarding platforms via lifts and / or ramps.
Contact: Tel. +351 707 127 127.
There are taxis adapted to the needs of those with reduced mobility in the cities of Lisbon, Faro and Porto, among others. These new taxis adapted for the transport of persons with reduced mobility are equipped with boarding platforms, adapted seat belts, and wheelchair fastening devices or a door with a wider opening angle. These taxis can be found at airports and / or upon request when calling a taxi. See contacts at www.antral.pt.
If the person has some form of motor, sensory or intellectual disability but still holds a valid driving license, in Portugal he / she may drive, provided that any restrictions or adaptations that apply to the situation are complied with.
EU-issued parking cards for persons with disabilities of any type issued by any Member State are recognised in Portugal. Disabled parking spots are identified with signage. Parking in other spaces is allowed, in case of absolute necessity, provided that it is for short periods of time and without harming the normal and free movement of pedestrians and vehicles.
For more information, contact firstname.lastname@example.org.